Qurius Trade Solutions
Wholesale businesses form a vital link in the logistic chain. As no other business, they know the importance of customized service in order to serve every customer in accordance with its own procedures and logistics. Wholesale businesses understand that their own successes depend on the added value they can offer their relations, which goes much further than a broad selection and fast delivery time.
Today’s technical wholesale business is an all-round service business that, in addition to supplying products and offering services, its customers also supports with sound advice on the best and most economic solutions. A technical wholesale business also needs to have the right information at their disposal to seamlessly fit in, wherever desired, with their customers’ business processes.
In short, a partner who efficiently, effectively and flexibly meets the various needs of his customers. This, however, calls for a well-organised internal organisation not only with regard to integrated stock management, customer relationship management and product configuration, but also regarding transparency in terms of cost and performance. One integrated IT environment, geared to the wishes and needs of technical wholesale makes a world of difference.
Of course, customers expect their wholesaler to offer high quality, competence and service. But they also demand product classification, EAN standardization EAN and ISO certification. If you want to distinguish yourself in a challenging market, you must have what it takes to do so and relieve your customers from some tasks, warehouse management, for instance.
Solution
Qurius knows the technical wholesale business, knows your various activities and speaks your language. Together, with you and your team, we will define the points to improvement. Not for nothing is Qurius now one of the largest Microsoft Partners with a focus on technical wholesale.
The Microsoft Dynamics software is modular software, which means that you can start ‘lean and mean’ and – based on future choices – smoothly add functionality. Compared to traditional ERP packages, the Microsoft software solutions are very easy to master. Due to its intuitive interface, its users almost immediately grasp how the package works, which ensures a higher productivity.
Wholesale functionality
The strength of the Q-Trade solution is its wholesale functionality:
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Controlling multiple branches or subsidiaries
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Management and use of different price and discount tools
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Goods and administrative operations at branch and corporate level
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Relationship Management (CRM)
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Project, specials and complementary activities, including assembly, mounting, repacking, rentals, but also service (maintenance and repairs)
Connectivity and integration
One of the main features of the Q-trade solution is integration, which improves the quality of your service and enables one branch to quickly check what special deals have been made with a customer of another branch. Integration, allowing you, based on standards like EDIFACT or XML, to exchange data with your customers and suppliers regarding orders, consignment notes, price lists or product information. Integration, which also enables you to dispose of the same customer information, stock data or order status in your organisation, anywhere and anytime. This will help you to minimise the times you have to give no for an answers and the number of backorders
Flexibility
New business units, new branches and mergers, but also: taking over your customer’s activities, integrating with his processes or connecting with his product classification. Q-Trade provides an enterprise-wide platform that can move with your organisation. It is a modular, scalable and user-friendly product of high quality for optimum support of your business processes, today and in future. The customer can determine, for instance, how to communicate the order status. Traditionally, by mail or fax? Via EDI or by SMS or email? Q-Trade will help you create distinctive competence in a manageable way.
Smart warehouse management
The integrated Warehouse Management solution provides the flexibility and control you need to organise your warehouse processes according to your individual needs. You can, for instance, optimise your warehouse layout according to your priorities, storage locations and specific demands like turnover speed, or streamline your warehouse operations and save labour costs through optimised pick routes and cross docking. Smart stock management, based on ratings and parameters, will also enable you to reduce capital tied up in your stock while maintaining the desired service level.
Up-to-date customer information
To make sure that your customers experience each contact as a consistent and rewarding one, having access to up-to-date customer information, anywhere and always, is a must. The Q-Trade CRM dashboard provides this information at a glance. By registering an account, you will be able to build profiles, utilize cross-selling and up-selling options and optimally meet your customer’s wishes. Adequate information will help you to soundly decide whether or not to accept a, exceptional, loss-making contract.
The Q-Trade solution will provide:
More return
More grip on the operational process
Higher quality distinctive competence
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Faster, more accurate and more customer-specific quoting
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Greater customer satisfaction through better service levels
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24/7 internet availability
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Pro-active reaction
Quick and accurate calculation
Order errors and long delivery times are things of the past. The e-Con product configurator developed by Qurius will prove to be the ultimate tool for all your costing issues. On your laptop, using a simple question and answer script, you and your customer can together compose the fully customized product and then order this or have it taken into production.
Service
Current information on the technical status of your product. Providing insight into S-build parts list linked to the serial number. Call Center functionality, enabling you to enter service orders quickly and easily. Online information on maintenance contracts or current service orders. Planning of service and resources required for the performance of preventive maintenance, revision or service orders. Repair and warranty settlement. The standard integrated Q-Trade service module will show you what is happening ‘in the field’, every day, from hour to hour.